Help Center
How MastersCash works — accounts, membership, points, photos & videos, verification, the chatroom and staying safe.
Account & login3
Membership & payments2
Points & leaderboard2
Photos & videos2
Verification2
Chatroom & cams3
Safety & reporting3
Account & login
Logging in and staying logged inFixes for "it keeps sending me back to the login page" and other sign-in problems.
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Your profile: avatar, cover, bio and settingsWhere to change your photo, cover image, status and account details.
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Messages and notificationsDirect messages, who can message whom, and the notification bell.
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Chatroom & cams
The chatroom: rooms, whispers and messagesHow the live chatroom works, rooms, whispers, DMs, mentions and the Grid View.
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Going on cam and watching camsStarting your camera, picking a device, muting and the cam etiquette we expect.
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Your own room, tributes and sessionsPersonal cam rooms for Masters, tribute messages, the dice game and session mode.
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Photos & videos
Uploading photosPosting photos to the feed and your gallery, captions, tags, categories and links.
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Videos: uploading, previews and the full versionVideo limits, why some viewers only see a 3-second preview, and sharing links.
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Membership & payments
Membership levels and what they unlockFree, VIP Slave, VIP Master, Cam Verified Master, Lifetime VIP — and how upgrades work.
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Upgrading and payment questionsHow to upgrade, what happens after you pay, and what to do if access didn't activate.
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Points & leaderboard
How points (XP) workWhat earns points, who gets them when a sub and a Master interact, and what never counts.
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The leaderboardHow rankings are calculated and why your position changes.
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Safety & reporting
Reporting a user or contentHow to report abuse, scams or rule-breaking, and what happens next.
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DMCA and copyrightReporting content you own that was posted without permission.
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Privacy, blocking and your dataControlling who sees you, blocking members, and removing your account.
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